Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order information as proof of purchase.
To initiate a return, please get in touch with us at hello@tabareafrica.com. Please note that returns will need to be sent to the following address:
Tabare Pty Ltd, 356 Pretoria Ave, Unit 2 VVM Sentrum, Ferndale, Randburg, 2194, South Africa
If your return is accepted, we’ll refund the cost of the item, less actual shipping costs. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hello@tabareafrica.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept any returns that have been worn, due to the nature of use of the products. Certain types of items cannot be returned, like any products with adhesives, if the adhesive film has been removed. Any liquid products cannot be returned if the seal has been removed from the product. Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we’ve approved your return, please let us know so we can research for you.
The refund will be the price of the returned item(s) minus actual shipping charges.
Refund: Product Cost - Actual Shipping Cost = Refund Amount
Example: R300 (product) - R103 (actual shipping cost) = R197 Refund
Store Credit
We also offer store credits for future purchases from the website. The store credit will give you the actual price of the returned item if returned new and sealed.
Credit: Price of Product
Example: R300 (product) = R300 Store Credit
Please contact us at hello@tabareafrica.com or by WhatsApp at +27 68 607 6148.
